Manufacturers & Precoaters

CUTEKĀ® have been pioneers for the development of speciality precoater/in-plant manufacturer products that are cost-effective and machine/user friendly for over 30 years in many countries around the world. We understand machines and coatings, and work extensively with preoil machine manufacturers and timber producers to bring added value to your timber products. If you want to work with a company that cares about your bottom line, and is highly technical in this field, today.

Operator and machine friendly

CUTEKĀ® oils are fast and easy to use in pre-oiling machines. CUTEKĀ® oils are a very low maintenance machine solution with fast daily start-up and shutdown ā€“ no need to clean after every run. Cleaning, if required, is simple and easy.

Knowledgeable staff with industry experience

CUTEKĀ® employs staff with expert technical knowledge of the precoating and timber industries. Many employees have experience in owning and operating precoating machines and can provide real hands-on guidance and advice to ensure you pre-oiling operation is profitable and efficient.

Bespoke solutions and customised colours

We understand the intricacies of the precoating and timber industry and markets. When businesses partner with CUTEKĀ® for their pre-oiling solution, they are not locked into one formula. We actively work with each precoat operation to ensure that their coating formula and colour solution matches their machine and environmental and cost requirements of their target market.

Cost-effective and time-efficient

Wood freshly coated with CUTEKĀ® oil can be installed straight away or block stacked wet for later use. That is faster turnaround times for you and your clients. CUTEKĀ® oils can also obtain incredibly high spreading rates without compromising efficacy leading to lower cost per lineal metre compared to many other applications on the market.

Why use CUTEKĀ® Precoating Products?

CUTEKĀ®: THE PROVEN PRE-OILING SOLUTION

CUTEK has a 30-year track record as innovators in the timber protection and pre-oiling markets across five continents. CUTEKĀ® timber oils are independently tested and proven to offer powerful, long-term protection and dimensional stability improvements that stand-up in the most extreme environments. Beyond the protection characteristics, CUTEKĀ® timber oils enhance, rather than obscure, the natural grain and beauty of wood.

SUPERIOR PENETRATION WITH SELF-HEALING EFFECT

CUTEKĀ® wood finishes work differently to traditional wood stain/wood oil/acrylic/urethane/natural oils/wood coating products in that CUTEKĀ® protects your timber from the inside out. CUTEKĀ® penetrates deeply into the wood core upon application, protecting it from the damaging effects of liquid and gas phase water, significantly increasing the service life of your timber. It does this by remaining PERMANENTLY MOBILE inside the wood, migrating to any cut or perforation with a self-healing action.

Many opposition products claim to be a penetrating oil finish; however, they often contain a mixture of solvents, polymers and cross-linking natural oils (such as linseed and tung oils) that penetrate only a few millimetres before drying to form an encapsulating type varnish. Because these coatings do not have a self-healing effect, once this varnish is exposed to the weather, water can quickly enter the core of the timber especially if it has been cut or perforated with fasteners leading to a rapid loss of dimensional stability. Additionally, the use of some natural oils in wood coatings can contribute to the development of unsightly mould and fungal growth underneath subsequently applied coatings. This situation can be difficult and costly to fix.

CUTEKĀ® Oil
=
TRUE PENETRATION AND MIGRATION WITH SELF HEALING

COMPETING NATURAL OILS / “PENETRATING OILS”
=
ENCAPSULATING COATING

 

NOTE: Coatings that are not permanently mobile inside the wood and do not exhibit the self-healing effect ARE NOT the same as CUTEKĀ® no matter what is claimed. Just ask the precoaters who have been using CUTEKĀ® for years. Our first priority is always to extend and maximise the service life of timber NOT to steer you into the ecosystem of our other products.

 

MACHINE FRIENDLY SOLUTION

CUTEKĀ® oils are fast and easy to use in pre-oiling machines. CUTEKĀ® oils are a very low maintenance machine solution with fast daily start-up and shutdown unlike many competitorsā€™ products that require time consuming and product wasting cleaning procedures at the end of every run. Cleaning, if required, is simple and easy.

Wood freshly coated with CUTEKĀ® oil can be installed straight away or block stacked wet for later use. That is faster turnaround times for you and your clients. CUTEKĀ® oils can obtain incredibly high spreading rates without compromising efficacy leading to lower cost per lineal metre compared to many other applications on the market.

LOWER VOC LEVELS THAN MOST COMPETITOR OIL-BASED PRODUCTS

With CUTEKĀ® more protective components penetrate and STAY permanently in the coated timber. A VOC number quantifies how many volatile organic compounds are released from a coating into the environment as it dries.

CUTEKĀ® timber oils typically contain 20-30 % VOCā€™s whereas many competitor pre-oiling products contain VOCā€™s at the 50-60 % level (ASTM3960).

The use of lower VOC CUTEKĀ® oils for pre-oiling means that exceptionally high spreading rates may be obtained without any compromise of product efficacy.

Generally speaking, when competing coatings are compared, a cheaper high VOC coating may become a more expensive option when compared to a lower VOC coating when the amount of product that ACTUALLY REMAINS ACTIVE IN THE COATED WOOD is calculated by subtracting the VOC content by volume of each product.

Proven Performance

CUTEKĀ® OILS ARE PROVEN COST-EFFECTIVE PERFORMERS IN A FACTORY SITUATION AND ARE RECOMMENDED BY PRE-OILING MACHINE SUPPLIERS FOR THE FOLLOWING REASONS

Easy & Fast

CUTEKĀ® oils are easy and fast to use in machines. Clear coated CUTEKĀ® timber may be block stacked immediately.

Proven to Actually Work

You can use CUTEKĀ® with confidence. Our long term dimensional stability has been demonstrated in the real world ā€˜built environmentā€™ over the past 30+ years.

High Spreading Rate

CUTEKĀ® oils can obtain incredibly high spreading rates without compromising efficacy leading to lower cost per lineal metre after adjustment for VOC content compared to most competitorā€™s application recommendations.

LOW maintenance

CUTEKĀ® oils are a very low maintenance machine solution with fast daily start up and shutdown unlike many competitorsā€™ products that require time costly and product wasting cleaning procedures at the end of every run. CUTEKĀ® oils will not generally go hard inside the machine enabling the operator to clean-up at their leisure if at all.

Proven Safe

CUTEKĀ® is proven safe in a factory situation ā€“ unlike many other products that contain vegetable oils where extra attention must be paid to fire risk caused by spontaneous combustion of oily rags etc.

Experienced Reps

CUTEKĀ® technical reps are all highly experienced and offer the best hands-on support in the business. Whether you need technical advice regarding timber itself or wood coatings, real help is only a phone call away. We understand the frustration companies feel when they are forced to deal with a sales representative or a call centre when they have a serious problem and need urgent advice while they are denied access to real practical laboratory or technical support.

Lower VOCs

CUTEKĀ® products contain significantly lower VOCā€™s than many natural oil/polymer based competitor products. More CUTEKĀ® stays in the timber rather than evaporating into the atmosphere.

Increase your Bottom Line

Coating timber with CUTEKĀ® increases its dimensional stability, therefore adding value. Added value allows you to sell that piece of timber for a higher profit margin.

Customised Solutions

CUTEKĀ® OFFERS CUSTOMISED SOLUTIONS WITH FAST, ACTIVE LABORATORY TECHNICAL SUPPORT

When businesses partner with CUTEKĀ® for their pre-oiling/pre-coating solution, we do not lock our pre-coater clients into one formula that is expected to achieve the same results regardless of machine type and cost requirements like most coating suppliers. We actively work with each precoat operation individually to customise a coating formula and solution that matches your machine, environmental and cost requirements for the market that you are targeting. Whether you are competing with cheap imported pre-oiled product or supplying the premium end of the market, we can assist with formulas that meet with your cost requirements in a bespoke solution.

 

 

When businesses partner with CUTEKĀ® for their pre-oiling/pre-coating solution, we do not lock our pre-coater clients into one formula that is expected to achieve the same results regardless of machine type and cost requirements like most coating suppliers. We actively work with each precoat operation individually to customise a coating formula and solution that matches your machine, environmental and cost requirements for the market that you are targeting. Whether you are competing with cheap imported pre-oiled product or supplying the premium end of the market, we can assist with formulas that meet with your cost requirements in a bespoke solution.

 

Additionally, we pride ourselves in offering real access to exceptional technical staff that are conversant in all aspects of precoating and the timber industry. Rather than being “salesman” type experts, many of us have owned and operated our own precoating machines for many years and can provide real hands-on guidance and advice to ensure your pre-oiling operation is profitable and efficient from the start.CUTEKĀ® can also assist with a APVMA licensed wood preservative coating that is typically used on large commercial or government projects where proven performance in challenging environments is essential such as boardwalks and pier/wharfs etc.

In addition, if you need help winning a significant job, we can assist you by engaging technically with your client on your behalf. Working cooperatively with our precoating clients for a successful outcome is always our goal.

 

Comparison Chart

CUTEKĀ® MACHINE COAT NATURAL OILS, POLYMER BASED SEALERS, OTHER ā€œPENETRATING OILSā€
Product /In Can Appearance
CUTEKĀ® Machine Coat amber coloured.
CUTEKĀ® Machine Coat (Copper) amber/green coloured.
Brown to yellow.
Appearance When Dry
CUTEKĀ® Machine Coat
Clear/neutral appearance on coated timber.CUTEKĀ® Machine Coat (Copper)
Clear/neutral appearance on 99% of timber species. Outstanding exterior
environmental protection.
Generally neutral but may develop a yellow/orange/red hue when aged on some species.
Long term protection and dimensional stability

Proven, independently tested low leach formulas that go hard on top and remain mobile inside timber with a self-healing effect if timber is later cut or perforated by fasteners.

Industry leading long term dimensional stability protection, even if product is not overcoated.

Often claim to be penetrating but dry by oxidisation forming a traditional varnish/film type coating. Once this surface type coating is degraded by weathering, cutting or fastener perforation, water may freely enter the timber leading to significant cupping and splitting.
Machines

Recommended and proven by machine manufacturers.

Very low maintenance machine solution with fast daily start up and shutdown as product will not generally go hard inside the machine enabling the operator to clean-up at their leisure if at all.

Often require time costly and product wasting cleaning procedures at the end of every run.

Fast dry products often go hard inside machine leading to costly, time wasting maintenance.

Drying/stacking
May be block stacked immediately while complete diffusion takes place.
Some products may be block stacked ā€“ some may not.
VOCā€™s

Significantly lower VOCā€™s than most coatings in class (typically 20-30% of volume) meaning more protective components penetrate and STAY permanently in the coated timber.

Much higher spreading rate without compromising efficacy.

Significantly more value for money.

Usually high VOC (typically >50% of volume). Large amount of purchased product is LOST to the environment.

Significantly less value for money.

Safety
CUTEKĀ® is proven safe in a factory situation.
Many other products that contain vegetable oils where extra attention must be paid to fire risk caused by spontaneous combustion of oily rags etc.
Weathered appearance

Natural silver patina. Highly resistant to surface mould and fungi.

Resists cupping, splitting and checking.

Natural silver patina, however many natural oil-based wood coatings develop unsightly mould and fungal growth on the coated surface and underneath subsequently applied coatings.
This situation can be difficult and costly to fix.After initial weathering, cutting and fixing, significant dimensional stability changes may be observed.
Price
$$ when VOC is considered.
$$$ when VOC is considered.
Ownership
Proudly Australian Made and owned.
??

Operation and Machine Advice

Our knowledgeable staff have experience in the timber and timber coatings industry. In fact, many have owned and operated pre-coating machines previously. We understand the intricacies of the industry and can give full-scope advice on how to make your CUTEKĀ® pre-oiling operation run as efficiently and profitable as possible.

On the operations side, we are on hand to help you set-up the machine and will assist with your first ā€˜runā€™ with CUTEKĀ® oil. We will show you how to clean and maintain your machine and can talk through post-coating and wet-stacking procedures for the best outcome.

TECHNICAL EXPERTISE

We pride ourselves in offering real access to exceptional technical staff that are conversant in all aspects of precoating and the timber industry.

Rather than being ā€œsalesmanā€ type experts, many of us have owned and operated our own precoating machines for many years and can provide real hands-on guidance and advice to ensure your pre-oiling operation is profitable and efficient from the start.

CUTEKĀ® technical reps are all highly experienced and offer the best hands-on support in the business. Whether you need technical advice regarding timber itself or wood coatings, real help is only a phone call away. We understand the frustration companies feel when they are forced to deal with a sales representative or a call centre when they have a serious problem and need urgent advice while they are denied access to real practical laboratory or technical support.

TAILORED MARKETING MATERIALS MADE SPECIFICALLY FOR PRE-COATERS

We understand pre-oiling operations and sales and we are committed to providing the utmost support to help your business succeed. We engage in radio, print and online advertising and provide point of sale materials to promote your CUTEKĀ® pre-oiling operation.

We can also discuss how to position the value of pre-oiling with CUTEKĀ® with customers and outline the strong case as to why CUTEKĀ® is the best pre-oiling solution on the market. This means better outcomes for your business and your clients.

Further, we provide excellent after sales support. Any troubleshooting required? We are available to discuss the situation and help find a solution to the issue.

  • Why use CUTEKĀ® precoating products?

    Why use CUTEKĀ® Precoating Products?

    CUTEKĀ®: THE PROVEN PRE-OILING SOLUTION

    CUTEK has a 30-year track record as innovators in the timber protection and pre-oiling markets across five continents. CUTEKĀ® timber oils are independently tested and proven to offer powerful, long-term protection and dimensional stability improvements that stand-up in the most extreme environments. Beyond the protection characteristics, CUTEKĀ® timber oils enhance, rather than obscure, the natural grain and beauty of wood.

    SUPERIOR PENETRATION WITH SELF-HEALING EFFECT

    CUTEKĀ® wood finishes work differently to traditional wood stain/wood oil/acrylic/urethane/natural oils/wood coating products in that CUTEKĀ® protects your timber from the inside out. CUTEKĀ® penetrates deeply into the wood core upon application, protecting it from the damaging effects of liquid and gas phase water, significantly increasing the service life of your timber. It does this by remaining PERMANENTLY MOBILE inside the wood, migrating to any cut or perforation with a self-healing action.

    Many opposition products claim to be a penetrating oil finish; however, they often contain a mixture of solvents, polymers and cross-linking natural oils (such as linseed and tung oils) that penetrate only a few millimetres before drying to form an encapsulating type varnish. Because these coatings do not have a self-healing effect, once this varnish is exposed to the weather, water can quickly enter the core of the timber especially if it has been cut or perforated with fasteners leading to a rapid loss of dimensional stability. Additionally, the use of some natural oils in wood coatings can contribute to the development of unsightly mould and fungal growth underneath subsequently applied coatings. This situation can be difficult and costly to fix.

    CUTEKĀ® Oil
    =
    TRUE PENETRATION AND MIGRATION WITH SELF HEALING

    COMPETING NATURAL OILS / “PENETRATING OILS”
    =
    ENCAPSULATING COATING

     

    NOTE: Coatings that are not permanently mobile inside the wood and do not exhibit the self-healing effect ARE NOT the same as CUTEKĀ® no matter what is claimed. Just ask the precoaters who have been using CUTEKĀ® for years. Our first priority is always to extend and maximise the service life of timber NOT to steer you into the ecosystem of our other products.

     

    MACHINE FRIENDLY SOLUTION

    CUTEKĀ® oils are fast and easy to use in pre-oiling machines. CUTEKĀ® oils are a very low maintenance machine solution with fast daily start-up and shutdown unlike many competitorsā€™ products that require time consuming and product wasting cleaning procedures at the end of every run. Cleaning, if required, is simple and easy.

    Wood freshly coated with CUTEKĀ® oil can be installed straight away or block stacked wet for later use. That is faster turnaround times for you and your clients. CUTEKĀ® oils can obtain incredibly high spreading rates without compromising efficacy leading to lower cost per lineal metre compared to many other applications on the market.

    LOWER VOC LEVELS THAN MOST COMPETITOR OIL-BASED PRODUCTS

    With CUTEKĀ® more protective components penetrate and STAY permanently in the coated timber. A VOC number quantifies how many volatile organic compounds are released from a coating into the environment as it dries.

    CUTEKĀ® timber oils typically contain 20-30 % VOCā€™s whereas many competitor pre-oiling products contain VOCā€™s at the 50-60 % level (ASTM3960).

    The use of lower VOC CUTEKĀ® oils for pre-oiling means that exceptionally high spreading rates may be obtained without any compromise of product efficacy.

    Generally speaking, when competing coatings are compared, a cheaper high VOC coating may become a more expensive option when compared to a lower VOC coating when the amount of product that ACTUALLY REMAINS ACTIVE IN THE COATED WOOD is calculated by subtracting the VOC content by volume of each product.

  • Proven Performance

    Proven Performance

    CUTEKĀ® OILS ARE PROVEN COST-EFFECTIVE PERFORMERS IN A FACTORY SITUATION AND ARE RECOMMENDED BY PRE-OILING MACHINE SUPPLIERS FOR THE FOLLOWING REASONS

    Easy & Fast

    CUTEKĀ® oils are easy and fast to use in machines. Clear coated CUTEKĀ® timber may be block stacked immediately.

    Proven to Actually Work

    You can use CUTEKĀ® with confidence. Our long term dimensional stability has been demonstrated in the real world ā€˜built environmentā€™ over the past 30+ years.

    High Spreading Rate

    CUTEKĀ® oils can obtain incredibly high spreading rates without compromising efficacy leading to lower cost per lineal metre after adjustment for VOC content compared to most competitorā€™s application recommendations.

    LOW maintenance

    CUTEKĀ® oils are a very low maintenance machine solution with fast daily start up and shutdown unlike many competitorsā€™ products that require time costly and product wasting cleaning procedures at the end of every run. CUTEKĀ® oils will not generally go hard inside the machine enabling the operator to clean-up at their leisure if at all.

    Proven Safe

    CUTEKĀ® is proven safe in a factory situation ā€“ unlike many other products that contain vegetable oils where extra attention must be paid to fire risk caused by spontaneous combustion of oily rags etc.

    Experienced Reps

    CUTEKĀ® technical reps are all highly experienced and offer the best hands-on support in the business. Whether you need technical advice regarding timber itself or wood coatings, real help is only a phone call away. We understand the frustration companies feel when they are forced to deal with a sales representative or a call centre when they have a serious problem and need urgent advice while they are denied access to real practical laboratory or technical support.

    Lower VOCs

    CUTEKĀ® products contain significantly lower VOCā€™s than many natural oil/polymer based competitor products. More CUTEKĀ® stays in the timber rather than evaporating into the atmosphere.

    Increase your Bottom Line

    Coating timber with CUTEKĀ® increases its dimensional stability, therefore adding value. Added value allows you to sell that piece of timber for a higher profit margin.

  • Customised Solutions

    Customised Solutions

    CUTEKĀ® OFFERS CUSTOMISED SOLUTIONS WITH FAST, ACTIVE LABORATORY TECHNICAL SUPPORT

    When businesses partner with CUTEKĀ® for their pre-oiling/pre-coating solution, we do not lock our pre-coater clients into one formula that is expected to achieve the same results regardless of machine type and cost requirements like most coating suppliers. We actively work with each precoat operation individually to customise a coating formula and solution that matches your machine, environmental and cost requirements for the market that you are targeting. Whether you are competing with cheap imported pre-oiled product or supplying the premium end of the market, we can assist with formulas that meet with your cost requirements in a bespoke solution.

     

     

    When businesses partner with CUTEKĀ® for their pre-oiling/pre-coating solution, we do not lock our pre-coater clients into one formula that is expected to achieve the same results regardless of machine type and cost requirements like most coating suppliers. We actively work with each precoat operation individually to customise a coating formula and solution that matches your machine, environmental and cost requirements for the market that you are targeting. Whether you are competing with cheap imported pre-oiled product or supplying the premium end of the market, we can assist with formulas that meet with your cost requirements in a bespoke solution.

     

    Additionally, we pride ourselves in offering real access to exceptional technical staff that are conversant in all aspects of precoating and the timber industry. Rather than being “salesman” type experts, many of us have owned and operated our own precoating machines for many years and can provide real hands-on guidance and advice to ensure your pre-oiling operation is profitable and efficient from the start.CUTEKĀ® can also assist with a APVMA licensed wood preservative coating that is typically used on large commercial or government projects where proven performance in challenging environments is essential such as boardwalks and pier/wharfs etc.

    In addition, if you need help winning a significant job, we can assist you by engaging technically with your client on your behalf. Working cooperatively with our precoating clients for a successful outcome is always our goal.

     

  • Comparison Chart

    Comparison Chart

    CUTEKĀ® MACHINE COAT NATURAL OILS, POLYMER BASED SEALERS, OTHER ā€œPENETRATING OILSā€
    Product /In Can Appearance
    CUTEKĀ® Machine Coat amber coloured.
    CUTEKĀ® Machine Coat (Copper) amber/green coloured.
    Brown to yellow.
    Appearance When Dry
    CUTEKĀ® Machine Coat
    Clear/neutral appearance on coated timber.CUTEKĀ® Machine Coat (Copper)
    Clear/neutral appearance on 99% of timber species. Outstanding exterior
    environmental protection.
    Generally neutral but may develop a yellow/orange/red hue when aged on some species.
    Long term protection and dimensional stability

    Proven, independently tested low leach formulas that go hard on top and remain mobile inside timber with a self-healing effect if timber is later cut or perforated by fasteners.

    Industry leading long term dimensional stability protection, even if product is not overcoated.

    Often claim to be penetrating but dry by oxidisation forming a traditional varnish/film type coating. Once this surface type coating is degraded by weathering, cutting or fastener perforation, water may freely enter the timber leading to significant cupping and splitting.
    Machines

    Recommended and proven by machine manufacturers.

    Very low maintenance machine solution with fast daily start up and shutdown as product will not generally go hard inside the machine enabling the operator to clean-up at their leisure if at all.

    Often require time costly and product wasting cleaning procedures at the end of every run.

    Fast dry products often go hard inside machine leading to costly, time wasting maintenance.

    Drying/stacking
    May be block stacked immediately while complete diffusion takes place.
    Some products may be block stacked ā€“ some may not.
    VOCā€™s

    Significantly lower VOCā€™s than most coatings in class (typically 20-30% of volume) meaning more protective components penetrate and STAY permanently in the coated timber.

    Much higher spreading rate without compromising efficacy.

    Significantly more value for money.

    Usually high VOC (typically >50% of volume). Large amount of purchased product is LOST to the environment.

    Significantly less value for money.

    Safety
    CUTEKĀ® is proven safe in a factory situation.
    Many other products that contain vegetable oils where extra attention must be paid to fire risk caused by spontaneous combustion of oily rags etc.
    Weathered appearance

    Natural silver patina. Highly resistant to surface mould and fungi.

    Resists cupping, splitting and checking.

    Natural silver patina, however many natural oil-based wood coatings develop unsightly mould and fungal growth on the coated surface and underneath subsequently applied coatings.
    This situation can be difficult and costly to fix.After initial weathering, cutting and fixing, significant dimensional stability changes may be observed.
    Price
    $$ when VOC is considered.
    $$$ when VOC is considered.
    Ownership
    Proudly Australian Made and owned.
    ??
  • Operation and Machine Advice

    Operation and Machine Advice

    Our knowledgeable staff have experience in the timber and timber coatings industry. In fact, many have owned and operated pre-coating machines previously. We understand the intricacies of the industry and can give full-scope advice on how to make your CUTEKĀ® pre-oiling operation run as efficiently and profitable as possible.

    On the operations side, we are on hand to help you set-up the machine and will assist with your first ā€˜runā€™ with CUTEKĀ® oil. We will show you how to clean and maintain your machine and can talk through post-coating and wet-stacking procedures for the best outcome.

    TECHNICAL EXPERTISE

    We pride ourselves in offering real access to exceptional technical staff that are conversant in all aspects of precoating and the timber industry.

    Rather than being ā€œsalesmanā€ type experts, many of us have owned and operated our own precoating machines for many years and can provide real hands-on guidance and advice to ensure your pre-oiling operation is profitable and efficient from the start.

    CUTEKĀ® technical reps are all highly experienced and offer the best hands-on support in the business. Whether you need technical advice regarding timber itself or wood coatings, real help is only a phone call away. We understand the frustration companies feel when they are forced to deal with a sales representative or a call centre when they have a serious problem and need urgent advice while they are denied access to real practical laboratory or technical support.

    TAILORED MARKETING MATERIALS MADE SPECIFICALLY FOR PRE-COATERS

    We understand pre-oiling operations and sales and we are committed to providing the utmost support to help your business succeed. We engage in radio, print and online advertising and provide point of sale materials to promote your CUTEKĀ® pre-oiling operation.

    We can also discuss how to position the value of pre-oiling with CUTEKĀ® with customers and outline the strong case as to why CUTEKĀ® is the best pre-oiling solution on the market. This means better outcomes for your business and your clients.

    Further, we provide excellent after sales support. Any troubleshooting required? We are available to discuss the situation and help find a solution to the issue.