Returns and Exchange Policy

Returns and Exchange Policy

CUTEK would like you to have the best experience possible with our products and our customer service.

Exchange:

If you are unsure if you have ordered the correct product for your project, our friendly staff are more than willing to discuss your project requirements and troubleshoot with you to achieve the best results possible. We are happy to exchange any unopened or unused unnecessary/unsuitable products with goods that are more suited to your particular project and desired outcomes. Please contact 1300 1 CUTEK (ext. 2) to discuss your order and your project with one of our qualified technical reps.

Refund:

If you are unsatisfied with the performance of your product, please contact 1300 1 CUTEK (ext. 2) or alternatively contact onlineorders@cutek.com.au to discuss your specific project and what we can do to help you.

We will refund products when:

  • they have been determined to be faulty
  • they unable to fulfill their described purpose as listed on our website
  • you can provide proof of purchase

NOTE: we are not able to provide a refund because you have changed your mind about your colourtone choice. Free samples of colourtones are available via our website: https://www.cutek.com.au/order-free-sample/?product_title=Colourtones&gscvasrge=15cda325025d71

If you need help to rectify a project, please contact 1300 1 CUTEK (ext. 2) to talk to a technical rep who can advise you on what remedial action to take.